Start with the addresses, not the paperwork
Most first loads are not delayed by documents. They are delayed by facility detail that each side assumed the other already had. Here is what we ask for, and why each line earns its place.
What we need from you
- The physical addresses of pickup and delivery — not the billing address, which is frequently a different building in a different state.
- Contact names and direct numbers at both ends. A main switchboard at 4am is the same as no number at all.
- Your rate confirmation or tender, and how you want invoices submitted.
- Payment terms in writing, so nobody is surprised at day 45.
And our side of it
You do not have to take our word for who we are. USDOT 2395323 has been active and in our name since 2012, and the record is public — authority, inspection history and safety scores are all in the FMCSA database. Pull it before the first load rather than after.
The details that actually delay a first load
Documents rarely hold anything up. What holds things up is facility detail that everyone assumed the other side knew.
- Real receiving hours, including whether the dock closes for lunch.
- Who books the appointment — you, us, or a portal we have to be invited into.
- Where the driver checks in, and whether that is the same gate as the trucks entrance on the map.
- Whether a lumper is expected, and who is paying for it.
- Site requirements: photo ID, safety vest, closed shoes, no phones on the dock. Every one of these has turned a driver around somewhere.
Five lines on a rate confirmation prevent most of it.
Where to send what
So nobody has to guess which inbox:
- Lanes, rates, anything about a load in motion — [email protected]
- Mon–Fri, 8:00 AM – 5:00 PM CT
- Compliance questions and claims — [email protected]
- Invoices and payment — [email protected]
All three are staffed by people at the same address in East Dundee.